Refunds & Returns
Last updated: August, 14, 2025
We want you to love your purchase from Auro. If there’s a problem with your order, please review our return policy below.
Returns
Due to the nature of our fulfillment process, we only accept returns if:
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The item is damaged, defective, or incorrect upon arrival.
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A return request is submitted within 14 days of delivery.
We do not accept returns for:
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Change of mind or unwanted items.
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Items that have been worn, washed, or altered.
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Orders that cannot be delivered due to an incorrect address provided by the customer.
Refunds & Replacements
If your item arrives damaged, defective, or incorrect:
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Email us at support@auroluxury.com with your order number, photos of the item, and packaging.
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Once approved, we will send a replacement or issue a full refund to your original payment method.
International Orders
International customers are responsible for any customs duties, taxes, or fees charged upon delivery. These charges are non-refundable.
Order Cancellations
Orders can be canceled within 12 hours of purchase. Once the order has been processed, we cannot cancel it.